Thank you for shopping at ZENWO. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.

Returns

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Return Process

1. Contact Us:
2. Return Authorization:
3. Ship the Item:

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at returns@zenwo.com.

Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Contact Us

If you have any questions on how to return your item to us, please contact us at:

Email: returns@zenwo.com
Address: [Your Business Address]